Account verification at WinAirlines Casino is required before your first withdrawal is processed. The process involves submitting identity and address documents through your profile settings. Processing takes up to 48 hours after documents are received.
You do not need to verify your account to register, deposit, or play. Verification is a one-time step that unlocks withdrawals permanently once approved.
Standard KYC verification typically requires proof of identity and proof of address. The specific document types accepted are confirmed through the verification section of your account profile. Common document types accepted at online casinos licensed under Anjouan Gaming include the following.
The exact document list for your account is shown in the verification section of your profile. If additional documents are requested during the review, the support team will contact you by email.
Documents are submitted through your account profile. To reach the verification section, click the account icon in the top-right corner of the page to open your profile settings. The verification or identity section within the profile area is where documents are uploaded.
Alternatively, if you are completing verification during your first withdrawal request, you can send documents directly to the support team via live chat or by email to [email protected]. In that case, include your registered account email and the document type in your message.
Processing takes up to 48 hours after your documents are received. During peak periods, processing may take the full 48 hours. You will receive an email notification when verification is complete or if further documents are required.
If 48 hours have passed without confirmation, contact the support team via live chat to request a status update. Provide your registered email address and the date you submitted the documents.
Verification delays or rejections are most often caused by one of the following issues.
Once your account is verified, withdrawals can be processed without further document checks for standard requests. Additional verification may be requested for unusually large withdrawals or if account details change, such as adding a new payment method.
Verified status is permanent and applies to the account, not to individual withdrawals. If you encounter a withdrawal delay after successful verification, check for active wagering requirements or payment method restrictions. For unresolved issues, contact the support team, whose details are on the support page.
Verification is required before your first withdrawal is processed. You can register, deposit, and play without completing it, but payouts are held until the verification is approved.
Processing takes up to 48 hours after documents are submitted. You receive an email when the review is complete or if additional documents are needed.
Documents are uploaded through your account profile settings. Click the account icon in the top-right corner of the page and navigate to the verification section within the profile area. You can also send documents to [email protected] or via live chat.
Proof of identity (passport, national ID, or driving licence) and proof of address (utility bill or bank statement dated within three months) are the standard requirements. The exact list for your account is shown in the verification section of your profile.
Common reasons include blurry images, outdated address documents, name mismatches, or missing payment proof. Resubmit a clear, current document that matches the requirements shown in your profile. Contact live chat if you are unsure which document was rejected or what is needed.
No. Verification is a one-time process. Once approved, your account remains verified and subsequent withdrawals do not require new document submissions under normal circumstances.
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